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GenAI chatbot

Gen AI-powered Chatbots to Scale Conversations With Empathy

Fluent in 100+ languages, Exotel’s Gen AI chatbots deliver 24/7 seamless, goal-driven conversations. With advanced intent recognition and API integrations, it ensures precise, efficient, and....

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7000+Businesses powered in 60+ countries

Gen AI bots built to lead, not just keep up

Exotel's Gen AI bots understand intent, stay goal-focused, and auto-summarise every conversation so your teams can act faster.

Multilingual support

Support customers in over 100 languages, breaking barriers and delivering truly localized experiences.

Intent-led conversations

Identify intent using context and sentiment to reduce miscommunication and resolve queries faster.

Focused, goal-oriented bots

Bots with clear mandates stay focused on goals, ensuring accurate, relevant responses every time.

Accurate Summaries for Smarter Followups

Efficiently wrap up calls with automated summaries and transcriptions, ensuring accurate records, seamless handovers, a

Contextual engagement

Use past interactions to deliver personalized, context-driven experiences across every channel.

Multilingual support

Support customers in over 100 languages, breaking barriers and delivering truly localized experiences.

Intent-led conversations

Identify intent using context and sentiment to reduce miscommunication and resolve queries faster.

Focused, goal-oriented bots

Bots with clear mandates stay focused on goals, ensuring accurate, relevant responses every time.

Accurate Summaries for Smarter Followups

Efficiently wrap up calls with automated summaries and transcriptions, ensuring accurate records, seamless handovers, a

Contextual engagement

Use past interactions to deliver personalized, context-driven experiences across every channel.

Multilingual support

Support customers in over 100 languages, breaking barriers and delivering truly localized experiences.

Intent-led conversations

Identify intent using context and sentiment to reduce miscommunication and resolve queries faster.

Focused, goal-oriented bots

Bots with clear mandates stay focused on goals, ensuring accurate, relevant responses every time.

Automation across every business touchpoint

Tailored solutions for banking, financial services, recruitment, and insurance - all in one platform.

  • Banking
  • Financial services
  • Recruitment & Training
  • Investment & Insurance

Comprehensive Solutions for Banking

  • Customer Support : Support chatbot, promotional offer campaign, & 2FA for security
  • Card Services : Manage & track card applications
  • Branch Services : Branch locator & appointment booking
  • Account Management : Check & manage account details, download transaction statement
  • Additional Services : Chequebook & feedback services

Comprehensive Solutions for Banking

  • Customer Support : Support chatbot, promotional offer campaign, & 2FA for security
  • Card Services : Manage & track card applications
  • Branch Services : Branch locator & appointment booking
  • Account Management : Check & manage account details, download transaction statement
  • Additional Services : Chequebook & feedback services

Comprehensive Solutions for Loan Management & Financial Services

  • Application Services: Apply for a new loan, get CIBIL score, view & track application status
  • Document Management: Upload & manage all loan-related documents
  • Account Services: View payment status, prepayment & account details
  • Loan Services: Explain various loan types & corresponding processes
  • Customer Support: Instant assistance & resolution for customer queries
  • Decision Making: Scoring tone, facial analysis, grammar, & speech data
  • Advanced Evaluation: Video-based tests, personally insights, group discussions
  • Results: AI-driven reports, module-wise analysis with comparative data
  • Candidate Screening: Onboarding, MCQ-based assessment, AI-driven descriptive tests
  • Candidate Support: Empathetic feedback, detailed report, & query resolution

Comprehensive Solutions for Investment & Insurance

  • Customer Support: Chat-initiated calls with advisors, co-browsing + live chat solution
  • Document Services: Download policy documents, update beneficiary details
  • Alerts & Notifications: Payment reminders, financial tips, fraud & security alerts
  • Policy/Folio Management: Customer onboarding with KYC, renewal payment
  • User Awareness: Goal-based investment planning, investment calculators, & literacy modules

Why choose Exotel's GenAI chatbot?

Omnichannel communication with context

Exotel unifies channels like web, phone, WhatsApp, and other social platforms, ensuring conversations remain contextually intact across transitions.

Omnichannel communication with context

Exotel unifies channels like web, phone, WhatsApp, and other social platforms, ensuring conversations remain contextually intact across transitions.

Powerful NLP with Advanced LLMs

Exotel’s Gen-AI bots leverage NLP and LLMs for precise intent recognition and human-like understanding, even in vernaculars. Real-time NLU feedback lets bots handle complex queries with unmatched accuracy and efficiency.

Powerful NLP with Advanced LLMs

Exotel’s Gen-AI bots leverage NLP and LLMs for precise intent recognition and human-like understanding, even in vernaculars. Real-time NLU feedback lets bots handle complex queries with unmatched accuracy and efficiency.

Mandate-driven Bots to Reduce Miscommunications

Exotel’s low-code editor enables quick design and deployment of multilingual chatbot workflows while defining clear objectives to ensure bots stay focused, delivering accurate, efficient, and purpose-driven interactions.

Mandate-driven Bots to Reduce Miscommunications

Exotel’s low-code editor enables quick design and deployment of multilingual chatbot workflows while defining clear objectives to ensure bots stay focused, delivering accurate, efficient, and purpose-driven interactions.

Quality Analytics and Reporting

Gain real-time insights into chatbot performance with advanced analytics. Customize and schedule ad-hoc reports to stay informed and drive faster, data-backed decisions.

Quality Analytics and Reporting

Gain real-time insights into chatbot performance with advanced analytics. Customize and schedule ad-hoc reports to stay informed and drive faster, data-backed decisions.

Customer experiences that speak volumes

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha

Manan Manocha

Head of Customer Service

Brand

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar

Nilesh Borgharkar

Sr VP Customer Support and Service

Shaadi.com

Brand

With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.

Raphael Mimoun

Raphael Mimoun

General Manager & Director Of Product

Brand

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana

Abhishek Dhasmana

Senior Product Director

Brand

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan

Rajkishan

Senior Manager - Operations and Strategy

Brand

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar

Srinivasan Iyengar

Chief Operating Officer

Brand

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha

Manan Manocha

Head of Customer Service

Brand

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar

Nilesh Borgharkar

Sr VP Customer Support and Service

Shaadi.com

Brand

FAQs

What’s the difference between AI bots and Gen-AI bots?

AI bots operate using predefined rules and basic machine learning models, offering limited adaptability. Gen-AI bots, powered by advanced language models, understand deeper context, adapt to user behavior, and provide more accurate, dynamic, and human-like interactions, making them ideal for complex customer queries.

How do Gen-AI chatbots improve customer engagement?

Gen-AI chatbots personalize conversations by analyzing customer intent, history, and preferences. They deliver quick, context-aware responses across channels, handle multilingual interactions, and escalate seamlessly when needed, ensuring a smooth and engaging customer journey.

Can the chatbot integrate with our existing systems?

Absolutely. Exotel’s chatbot integrates seamlessly with CRMs, ERPs, and other backend systems via APIs. This ensures real-time data access, automates workflows, and provides agents with relevant insights during customer interactions, boosting operational efficiency.

How do Gen-AI chatbots optimize agent performance?

Gen-AI bots take over repetitive tasks like answering FAQs, booking appointments, or sending reminders. They provide agents with real-time customer insights and context during live calls, enabling faster resolutions and allowing agents to focus on high-priority, complex issues.

How is a chatbot different from live chat?

Chatbots provide instant, automated responses 24/7, handling multiple customer interactions simultaneously without human intervention. Live chat, on the other hand, requires human agents, limiting scalability and availability. Chatbots are ideal for handling high volumes of queries, while live chat is best for addressing nuanced or highly personalized concerns.

Unleash the power of Gen AI

Create smarter conversations for faster resolutions with generative AI-powered chatbot

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