Enterprise related Account Suspended Within an hour of making #187296
Replies: 3 comments 2 replies
|
Hi, This usually happens when GitHub’s automated systems flag an account for potential policy or security concerns (for example: unusual login activity, association with previously flagged accounts, payment/enterprise verification issues, or suspected abuse patterns). Unfortunately, community members and organization owners cannot see the exact reason once an account is suspended — only GitHub Support can review it. For enterprise-related accounts, the correct step is to contact GitHub Support directly and request a manual review: 👉 https://support.github.com/contact/account Make sure to include:
If this was triggered automatically, support can usually restore access after verification. Also ask your organization owner/admin to open a support ticket from the enterprise account side — enterprise tickets often get prioritized faster. Hope this helps. |
|
Multiple users on our end are facing similar issue. Reported Ticket! |
|
Hi @aaviix, This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page. On the sign-in page, click Can’t sign in? and complete the form. This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding! |
Uh oh!
There was an error while loading. Please reload this page.
Uh oh!
There was an error while loading. Please reload this page.
Select Topic Area
General
Body
My enterprise related account which is associated with my place of work was suddenly and suspended without any cause or explanation!
Attempting to log in merely shows the Account Suspended warning. To do this without warning/explanation/cause for an enterprise product seems bizarre! No warning or cause is available in the org's audit log.
username: aaviix-mh-hannover
email: [redacted due to PII]
All reactions