// Career
Fifteen years, three roles, one throughline
Healthcare technology now, broadcast infrastructure before that, MSP work before that. The consistent work is practical support, reliable systems, clear documentation, and calm escalation when production environments need attention.
Current Feb 2021 — Present
Senior Technical Support Manager
Maven Imaging · Sarasota, FL
Tier II escalation and support management for healthcare technology environments. Work centers on customer troubleshooting, migration coordination, vendor handoffs, documentation, and keeping customer environments stable through support incidents and planned transitions.
- Coordinate customer migrations, legacy archive transfers, cutovers, and validation follow-up
- Support customer workstations, network connectivity, account access, and vendor application issues
- Troubleshoot licensing, workstation, networking, VPN, and hosted-service access issues across customer environments
- Document repeatable support procedures and maintain knowledge-base material for customers, field teams, and internal support
- Escalate service-impacting issues across customers, vendors, and internal teams with clear status updates and recovery steps
Healthcare ITCustomer systemsWindows workstationsHosted servicesMigration coordinationHyper-VVPNFreshdesk
~11 years Apr 2014 — Feb 2025
Systems Administrator
ThinkTV (PBS Affiliate) · Dayton, OH
Concurrent with the start of the Maven Imaging role.
Supported network, server, workstation, and broadcast-adjacent infrastructure for a regional PBS affiliate environment. Work included Windows Server, Active Directory, virtualization, endpoint management, Cisco networking, monitoring, and user support in an always-on media operations setting.
- Supported Hyper-V virtualization and server consolidation for Windows Server workloads
- Administered endpoint management for Windows workstation fleets using SCCM-era tooling
- Maintained Cisco routing, firewall, and switching infrastructure with monitoring and troubleshooting
- Supported broadcast-related server and encoder infrastructure with escalation and maintenance as needed
Windows Server 2008–2016Active Directory & GPOHyper-VSCCMPRTGCiscoAvaya VOIP
~4 years Jun 2010 — Apr 2014
IT Support Technician
Dayton Technology Group (MSP) · Dayton, OH
Supported multiple MSP client environments across Active Directory, Group Policy, DNS/DHCP, server refreshes, user onboarding, documentation, and 24/7 monitoring with escalation to senior administrators when needed.
- Assisted with server refreshes and legacy Windows Server decommissioning
- Documented client networks, topology notes, runbooks, and recurring support procedures
- Onboarded users and provided practical training on business software, phone systems, and account access
Windows Server 2003–2012 R2Active DirectoryGroup PolicyAvaya IP OfficeEndpoint security
