AI email triage · humans approve

AI email triage that turns your inbox into an action list

Mailtwine is your email command center: it prioritizes, summarizes, routes, and helps you respond to the messages that matter.

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// NOTHING SENDS WITHOUT YOUR SIGN-OFF

URGENT
customer@acme.com
Urgent: production outage
hello@northwind.io
Partnership inquiry
alex@strato.dev
Re: Integration question
maria@canvasapp.com
Billing issue
sam@peaklabs.co
Feature request
3
Review
4
Human-Do
5
Waiting
18
Done
mailtwine — command center

Inbox queue

23
customer@acme.com
Urgent: production outage
Urgent
hello@northwind.io
Partnership inquiry
Review
alex@strato.dev
Re: Integration question
Human-Do
maria@canvasapp.com
Billing issue
Waiting
The rope line

Make inbox work flow

Every message moves through a visible path, with humans in control.

1

Incoming

Requests, renewals, issues, approvals, and handoffs land in one queue.

2

Triage

Classify by urgency, customer, mailbox, owner, and rule.

3

Draft

Generate replies grounded in policies, history, and notes.

4

Route

Move each thread to the right teammate or queue.

5

Approve

Review actions before anything goes out.

Features

One surface for the email work between reading and replying.

Mailtwine is email triage software at its core: scattered messages become a prioritized queue — what needs review, who owns it, what can be drafted, and what can close.

Priority queue

Automatic email prioritization by urgency, customer, SLA, owner, and next action.

Draft approvals

AI prepares the reply. Your team controls the final send.

Routing rules

Plain-language rules move email to the teammate who should own it.

Thread context

Each action keeps context attached, including source knowledge from Streamient.

Use cases

Built for inboxes that cannot wait

Support Sort urgent customer issues and prepare grounded replies.
Sales Route renewals, objections, procurement threads, and follow-ups.
Founders Keep investor, customer, partner, and hiring mail moving.
Operations Track vendor, finance, legal, and internal approval loops.
Go deeper

The email triage toolkit

How Mailtwine handles triage, prioritization, and the command-center way of working.

SOFTWARE

Email triage software

Classify, prioritize, summarize, route, draft, escalate — the full triage loop.

 PRIORITIZE

Email prioritization tool

VIPs, deadlines, leads, and customer issues surface first.

 CONCEPT

Email command center

What it is, and why triage is the engine behind it.

 GUIDE

How to triage email

A practical AI triage system that actually sticks.
FREE TO START TEAMS WELCOME Pricing

Start with a calmer inbox

Free gets you moving. Upgrade to Basic or Pro when the AI should carry more of the work.

Join the waitlist View pricing
FAQ

Questions teams ask first

Does it send without approval? +
No. Default behavior is draft and route. You choose which actions can run automatically.
Does it replace my inbox? +
No. Mailtwine is the operational surface for email work. Your email accounts stay where they are.
Where does context come from? +
Mailtwine can use local mail context and stored knowledge from Streamient when connected.
Does it work with Gmail or Outlook? +
Yes. The Mailtwine browser extension works directly on Gmail and Outlook in your browser, and any mailbox can auto-forward into Mailtwine. No account handover, no OAuth.
Is Mailtwine an AI email assistant? +
Yes — an AI email assistant built around triage. Instead of only drafting replies, Mailtwine prioritizes, summarizes, routes, and queues email for your approval.