Postal service websites need to provide quick and reliable access to essential services, from tracking deliveries and finding local branches to purchasing postage and managing mail. Users may be accessing these sites on a variety of devices and network connections, often while on the move.
In recent years, many of these services have focused on expanding their digital platforms, offering discounts for customers who opt to use their online services rather than do their business in store. With this shift in business strategy in mind, it's more important than ever that these websites are fast.
To better understand how these websites perform, we analyzed 25 national postal service websites from countries across Europe. We wanted to identify which postal websites deliver the fastest user experience and explore the factors that distinguish the best-performing sites from the rest.

























