Find the Right
Package for You

Our flexible packages allow you to customize NiCE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.

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Flexible pricing and scalable capabilities
for unique business needs

NiCE offers the most customer-friendly pricing in the market—monthly billing in arrears, no prepay, no
surprise charges. Our usage-based, tiered model lowers costs as your business grows.

Core Packages Industry Packages

Included

Add on

Consumption based

AI Ready

Engagement Orchestration

Evolve from interaction management to workflow orchestration across the entire organization.

Core CCaaS Features

Voice and Digital channels
Omnichannel Routing

Proactive web engagement

Recording and compliance

AI routing

Outbound Engagement

Omnichannel Suite

$110

Per agent per month

Essential Suite

$135

Per agent per month

Core Suite

$169

Per agent per month

Complete Suite

$209

Per agent per month

Ultimate Suite

$249 / $0.25

Per agent
per month Per
Session

Workforce Empowerment

Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

Workforce Engagement

Screen Recording

Quality Management

Workforce Management

Performance Management

Voice of the Customer

Interaction Analytics

Automated Summary

Copilot for Agents

Copilot for Supervisors

Copilot for Leaders

Gamification

Employee knowledge portal

Omnichannel Suite

$110

Per agent per month

Essential Suite

$135

Per agent per month

Core Suite

$169

Per agent per month

Complete Suite

$209

Per agent per month

Ultimate Suite

$249 / $0.25

Per agent
per month Per
Session

Agentic Experience Automation

Go beyond answering questions to fully automate customer intent through fulfillment. 

Service Automation

Customer-facing knowledge portal

AI Agents for Proactive Engagement

AI Agents for Self-Service

AI Agents for Sales & Marketing

AI Agents for Process Automation

Omnichannel Suite

$110

Per agent per month

Essential Suite

$135

Per agent per month

Core Suite

$169

Per agent per month

Complete Suite

$209

Per agent per month

Ultimate Suite

$249 / $0.25

Per agent
per month Per
Session

AI Platform

From unified workspaces and compliance to integrations and knowledge, one platform delivers it all.

Employee experience

Agent workspace
Supervisor workspace
Prebuilt dashboards and BI reports
Bring your own transcription
Prebuilt CRM integrations
Bring your own knowledge base
Bring your own agent assistant
Bring your own virtual agent
UCaaS (NiCE 1CX)

Omnichannel Suite

$110

Per agent per month

Essential Suite

$135

Per agent per month

Core Suite

$169

Per agent per month

Complete Suite

$209

Per agent per month

Ultimate Suite

$249 / $0.25

Per agent
per month Per
Session

Experience the impact NiCE can have on your CX operations.

Contact Sales

Tailored CXone Packages for Your Industry

Get purpose-built solutions with features and integrations designed to meet the specific needs of
banking, healthcare, government and more.

Industry Specific Packages

The Ultimate Banking Experience

$249 / $0.25

Per agent
per month Per
Session

Banking engagement hub

Seamlessly integrating core financial systems to accelerate digital banking and trusted customer experience in a single pane of glass

Customer self-service automation

Automate interactions with trusted company knowledge and conversational flows trained on financial use cases from Mobile Banking to In-Branch engagements

Trusted Identity & Messaging*

Protect every customer touchpoint with voice biometrics and secure messaging to ensure trusted, authenticated interactions and prevent fraud

Bank agent assist

Equip agents with industry-driven knowledge and assistance at their fingertips, for faster handle time and resolution

Industry experience insights

Identify automation opportunities with GenAI to proactively zero in on execution gaps and benchmark service performance against industry standards

The Ultimate Insurance Experience

$249 / $0.25

Per agent
per month Per
Session

Insurance engagement and compliance hub

Connecting the insurance with the customer experience environment, for a holistic customer view and improved digital interactions

Policyholder self-service automation

Automate interactions with trusted company knowledge and conversational flows trained on Insurance use cases from quote generation to First Notice of Loss and Renewals

Proactive engagement AI agent*

Proactively engage policyholders at every step of their journey, from claim notifications to renewal reminders across any channel, voice or digital

Insurance agent assist

Equip agents with industry-driven knowledge and assistance at their fingertips, for faster handle time and resolution

Policy holder experience insights

Identify industry specific automation opportunities with GenAI to proactively zero in on execution gaps and benchmark service performance against industry standards

The Ultimate Healthcare Experience

$249 / $0.25

Per agent
per month Per
Session

Healthcare engagement hub*

Connecting the EHR with the patient experience environment, for a holistic patient view and improved digital patient interactions

Patient self-service automation

Automate interactions with trusted company knowledge and conversational flows trained on healthcare use cases and top agents

Proactive patient engagement AI agent*

Proactively engage patients throughout their care journey across all digital channels

Healthcare agent assist

Equip agents with industry-driven knowledge and assistance at their fingertips, for faster handle time and resolution

Patient experience insights

Identify automation opportunities using GenAI to proactively zero in on execution gaps and benchmark service performance against industry standards

The Ultimate Retail Experience

$249 / $0.25

Per agent
per month Per
Session

Retail interactions hub

Maintaining and managing interaction recording compliance

Customer self-service automation

automate interactions with trusted company knowledge and conversational flows trained on retail use cases and top agents

Retail e-commerce conversion booster

Leverage web visitor telemetry to decrease buying friction and increase conversion rates

Retail agent assist

Equip agents with industry-driven knowledge and assistance at their fingertips, for faster handle time and resolution

Customer experience insights

Identify automation opportunities with GenAI to proactively zero in on execution gaps and benchmark service performance against industry standards

The Ultimate Government Experience

Starting at $2

Per consumer per year

NiCE for Medicaid

Managing communication and engagement with beneficiaries, ensuring smoother enrollment processes, compliance, and ongoing recipient journey and program success

NiCE for Education**

Helping universities enhance student engagement, prevent attrition, and foster student success by offering proactive, personalized, omnichannel communications addressing student needs throughout their application and academic journey

NiCE for Pension Systems

Proactive two-way communication with members at the best time, channel, automatically notifying members about deadlines, payment reminders or missing documents

* Voice biometrics, EHR integration, Proactive engagement AI agent are add-ons

** Price On Application

Ready to unlock the power of
one unified platform?

CXone delivers flexible pricing and scalable capabilities to fit your unique business
needs. Deploy exactly what you need—when you need it—and realize value fast.
Let’s talk. Get a personalized quote today.

Request a quote