Resource library

NiCE named a
11X Magic Quadrant
CCaaS Leader

NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.
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One Platform. Every Experience

The AI platform built to operate customer experience at enterprise scale

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Driving Customer Engagement with AI and Proactive Outreach (Metrigy)

Read Metrigy’s exclusive new report, Driving Customer Engagement with AI and Proactive Outreach. Start building loyalty by engaging smarter and acting faster.

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How CXone accelerates revenue generation

CXone helps you turn your contact center into a revenue center with cutting-edge AI. This eBook reveals three powerful ways global brands are achieving real impact and real results across industries.

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How CXone drives operational cost savings

Turn efficiency into savings. CXone drives operational cost savings in countless ways. In this eBook, discover four powerful ways leading brands are creating real impact and real results across industries.

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How CXone boosts customer satisfaction

All within a single, AI-driven platform built to optimize customer service and business success. Download now to see how CXone can elevate your brand!

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    Reports

    State of CX Tech 2026: The technologies shaping CX

    White Papers

    Rapid results with compliance-first, scalable outbound engagement

    Case Studies

    Bluecrest built its own business case from the conversations it was already having

    Case Studies

    Banco do Brasil’s Bankers Stopped Working Yesterday’s Data and Let AI Hand Them Today’s

    Datasheets

    CXone FedRAMP for Government

    Webinars

    Replacing Tasks, Not Roles: The Changing Nature of Contact Center Work

    Case Studies

    From blind spots to breakthrough: How Inspira Health transformed centralized scheduling with

    Case Studies

    How Ânima Educação cut peak enrollment wait times from five hours to five minutes

    Brochure

    Turn the agent desktop into operational intelligence